How do I adjust the automatic e-mails?
The platform automatically sends out mails to participants when you manually approve or reject a post or comment. You can customise these mails to suit your project.
Note: If you already have moderation emails and want to edit them, click the Edit icon. Then follow the steps from step 8.
![](https://storage.crisp.chat/users/helpdesk/website/440da0debccac000/image_mimcfg.png)
Open the Moderation item in the menu on the left-hand side of the screen.
Then choose the sub-item Feedback emails.
You will see a list of all the moderation emails. Under Context you can see whether the moderation email is about an entry or a comment. Under Action you can see if the input is approved, rejected or other.
Or click on the New icon to add a new mail.
In the Name section, give your mail a clear title. Participants will not see this.
In the Context section, choose whether your mail is about an entry or a comment.
In the Action section, indicate whether the participant's contribution or comment is approved, rejected or different when sending the e-mail.
In the Subject section, enter the subject of your email.
In the Body section, enter the content of your email.
Tip: Copy the body of an existing mail to keep some code. Example:
Salutation: Dear {{ first_name }} {{ last_name }}
Link to the rejected post: {{ entry_url }}
Content of the rejected post: {{ entry }}
Link to your platform {{ project_url }}
In the top right corner, click on the Save button.
Your email template has now been added!
Support needed? Don't hesitate reaching out via support@bpart.be !
Note: If you already have moderation emails and want to edit them, click the Edit icon. Then follow the steps from step 8.
![](https://storage.crisp.chat/users/helpdesk/website/440da0debccac000/image_mimcfg.png)
Open the Moderation item in the menu on the left-hand side of the screen.
Then choose the sub-item Feedback emails.
You will see a list of all the moderation emails. Under Context you can see whether the moderation email is about an entry or a comment. Under Action you can see if the input is approved, rejected or other.
Or click on the New icon to add a new mail.
![](https://storage.crisp.chat/users/helpdesk/website/440da0debccac000/image_kygkgw.png)
In the Name section, give your mail a clear title. Participants will not see this.
In the Context section, choose whether your mail is about an entry or a comment.
In the Action section, indicate whether the participant's contribution or comment is approved, rejected or different when sending the e-mail.
In the Subject section, enter the subject of your email.
In the Body section, enter the content of your email.
Tip: Copy the body of an existing mail to keep some code. Example:
Salutation: Dear {{ first_name }} {{ last_name }}
Link to the rejected post: {{ entry_url }}
Content of the rejected post: {{ entry }}
Link to your platform {{ project_url }}
In the top right corner, click on the Save button.
Your email template has now been added!
Support needed? Don't hesitate reaching out via support@bpart.be !
Updated on: 02/05/2023
Thank you!