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Request support or report a problem

Discover how and where we can help you with using Bpart, and what you can do to get better and faster support.

Discover our helpdesk

Discover explanations, videos, demos, articles ... at https://support.bpart.eu, so you can continue right away. You can use the search bar on top to find what you are looking for.

Do you have a specific question? Reach out via

the chat function at the bottom right of the screem
e-mail us at support@bpart.be

Tips & tricks to get better support

It's too bad you ran into an issue or unclarity, but do know we analyze all your requests and questions: it's on of our most powerful tools to improve our platform. Now that you have run into an issue, here are some tips and tricks you can do so we can help you better and faster!

Share the URL or link of the page where you run into an issue. This can be a link to the admin module (starts with https://admin.bpart.eu) or to a public page on your platform (for example www.yourplatform.com/project/news).

Take a video of your screen, while you are experiencing the problem. There are (free) tools to do this such as Loom or Awesomescreenshot.com.

Take one or multiple screenshots

Take screenshots that make the issue more clear to us or that support your question or problem. Most devices have built-in features to take screenshots:

**Android **

Hold the power and volume down button at the same time for a brief second to save a screenshot!

iOS

Hold the home and power button down button at the same time for a brief second to save a screenshot!

Windows

COPY full-screen screenshot to the clipboard: PrtScn
SAVE full-screen screenshot: Windows Key + PrtScn
COPY screenshot of single window: Alt + PrtScn
SAVE screenshot of a single window: Windows Key + Alt + PrtScn

Mac

SAVE fullscreen screenshot: Command + Shift + 3
SAVE screenshot of a single window: Command + Shift + 4
SAVE screenshot of selection: Command + Shift + 4

Ubuntu

Full-screen screenshot: PrtScn
Screenshot of the current window: Alt + PrtScn
Screenshot of selection: Shift + PrtScn

We hope you never need these tips & tricks, but if you do run into an issue it helps us to help you faster & better.

_Support needed? Don't hesitate reaching out via support@bpart.be ! _

Updated on: 14/08/2024

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